Privacy Policy

Our Privacy Commitment

Dragonwood Enterprises Ltd knows how important it is to protect your personal information. Whether you are contacting us via email or using our online form we want to make your experience safe and secure.

What Information does Dragonwood Collect?

We collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

Personal information

• Personal information is information that can identify an individual. We may collect personal information such as:
• your contact information – e.g., name, telephone number, and email address; and
• your personal preferences – e.g., language preferences, and marketing consent.

Non-personal information

• Non-personal information does not identify you as an individual. For example:
• we may collect certain non-personal data when you visit our Web Site, such as the type of browser you are using or the referring URL.

All references to “Web Site” in this Privacy Policy mean www.dragonwood.ca.

How is Your Personal Information Used?

Dragonwood may use your personal information for a number of different business purposes, for example to:

• fulfill your specific requests for services or information;
• conduct surveys in order to improve our services;
• measure and improve the effectiveness of our Web Site or our marketing endeavours;
• detect and protect against fraud and error;
• tailor our online content based on your preferences; and
• for other purposes as described in this Privacy Policy.

Your Consent

Dragonwood will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

Express Consent

• Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.

Implied Consent

• Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.

Withdrawing Your Consent

• You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
• If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.

Information Dragonwood Collects Directly from You

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

Our Web Site

Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Sites, you may be asked to provide certain personal information, such as your name, email address and telephone number. We use this information to contact and correspond with you, respond to your inquiries, and monitor functions of our Web Site that you choose to use.

Sign-Up for Newsletters or Updates

Dragonwood also offers newsletter communication. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter. Our subscriber list is never sold or rented to other parties.

Information Dragonwood Collects Automatically

In some cases, we automatically collect certain information.

Our Web Site

When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Site, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve our Web Site.

Cookies

The Web Site uses “cookies”, a technology that installs a small amount of information on a Web Site user’s computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. Dragonwood has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

Supplementing Information

From time to time we may supplement information you give us with information from other sources, such as information validating your email address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

Does Dragonwood Share Your Information?

Dragonwood does not sell or rent our visitors’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Service Providers

Dragonwood may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: sending marketing communications,  conducting research surveys, verifying and validating information that you have provided to us.

Dragonwood has taken precautions to prevent the fraudulent use of your information on our Web Site.

Legal Disclosure

Dragonwood may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How does Dragonwood Protect Your Information?

The security of your personal information is a high priority for Dragonwood. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Web Site to protect your personal information against unauthorized access, disclosure, or misuse.

When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Contacting Dragonwood

Dragonwood is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:

Mail: Dragonwood Enterprises Ltd.
Attention: Privacy Manager
601-1401 West Broadway
Vancouver, BC, V6H 1H6

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Will this Privacy Policy Change? Last Update: December 2, 2011

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.